Pinnacle Fun & Games prides itself on curating products of the highest quality. In the event that you request a refund, return or exchange please read our Returns Policy below.

RETURNS FOR DAMAGED GOODS

Please check goods upon receipt and advise us if there are any issues immediately. Please send a photo and details of product fault or damage to pinnaclefunandgames@bigpond.com. Replacements will be arranged (where possible) for damaged or faulty goods on a case by case basis as long as we are notified within 7 days of receipt of product. Should the item be no longer available, a store credit will be provided. Once a return is approved we will arrange a pick-up where possible. 

All product returns are the responsibility of the purchaser except for the following circumstances:

  • The product is reported faulty within 7 days of receipt;
  • A replacement is being provided.

Please check goods upon receipt and advise us if there are any issues immediately. Please send a photo / video and details of product fault  to pinnaclefunandgames@bigpond.com.  Replacements will be arranged (where possible) for faulty goods on a case by case basis as long as we are notified within 21 days of receipt of product. Should the item be no longer available, a store credit will be provided. Once a return is approved we will arrange a postage label for you to return the faulty goods for testing.  Upon confirmation of the fault, a replacement product will immediately be sent to you at no charge to yourself.  In the event that the product is found NOT to be faulty, you will need to arrange the return of your product at your cost.  An invoice for return post will be sent for your payment.  Once payment has been made, the product will be posted.

All product returns are the responsibility of the purchaser except for the following circumstances:

  • The product is reported faulty within 21 days of receipt;
  • A replacement is being provided;
  • A repair is to be carried out.

RETURNS FOR FAULTY GOODS

Please check goods upon receipt and advise us if there are any issues immediately. Please send a photo / video and details of product fault  to pinnaclefunandgames@bigpond.com.  Replacements will be arranged (where possible) for faulty goods on a case by case basis as long as we are notified within 21 days of receipt of product. Should the item be no longer available, a store credit will be provided. Once a return is approved we will arrange a postage label for you to return the faulty goods for testing.  Upon confirmation of the fault, a replacement product will immediately be sent to you at no charge to yourself.  In the event that the product is found NOT to be faulty, you will need to arrange the return of your product at your cost.  An invoice for return post will be sent for your payment.  Once payment has been made, the product will be posted.

All product returns are the responsibility of the purchaser except for the following circumstances:

  • The product is reported faulty within 21 days of receipt;
  • A replacement is being provided;
  • A repair is to be carried out.

PERSONALISED PRINT RETURNS

Please check goods upon receipt and advise us if there are any issues immediately. Please send a photo / video and details of product fault  to pinnaclefunandgames@bigpond.com.  Replacements will be arranged (where possible) for faulty goods on a case by case basis as long as we are notified within 21 days of receipt of product. Personalised prints that have been misprinted as the result of the customer will not be refunded.  The order will need to be reprinted at the cost of the purchaser.  In the event that the product is found to be misprinted as a result of the printer, your order will be reprinted and sent to you at no cost.

CHANGE OF MIND RETURNS

Please choose your items carefully prior to purchase and feel free to contact us if you have any questions prior to purchase.

We are happy to accept change of mind returns if we are informed within 7 days of delivery. Pinnacle Fun & Games may offer a credit voucher or exchange for change of mind returns. This exchange or credit voucher will not include shipping / return costs for exchanged items.

Should you wish to return the product for a refund then goods must be returned in their original packaging and in original condition. Pinnacle will deduct the initial shipping cost plus a return shipping cost from your refund. Refunds will only be made once we receive the returned item and are happy with it's condition.

All product returns are the responsibility of the purchaser except for the following circumstances:

  • The product is reported faulty within 21 days of receipt;
  • A replacement is being provided;
  • A repair is to be carried out.

OTHER RETURNS

Pinnacle Fun & Games will accept product returns and provide you with an exchange voucher, refund or repair where

  • The product is faulty or is not of reasonable accepted quality
  • The product cannot perform the way promised
  • The product is significantly different from the web description and image.

All product returns are the responsibility of the purchaser except for the following circumstances:

  • The product is reported faulty within 21 days of receipt;
  • A replacement is being provided;
  • A repair is to be carried out.

    CANCELLATIONS OF ORDERS PAID BY CREDIT CARD

    Orders paid for by credit card that are subsequently cancelled will be charged a 5 % cancellation fee so we can recoup the fees that we are charged by the credit card provider.